joni

FAQ

Have questions? Great!

We've thought of the top questions and provided answers below. Feel like we missed something? Shoot us an email at hello@getjoni.com. 

 

How do I update my joni subscription?

We want to put the power into your hands when it comes to managing your subscription. The following steps will give you access to make the changes you need, from changing product to setting the frequency. To update your subscription, follow these simple steps:


1. After you have set up a subscription, you must complete your account registration in order to make changes here and scroll down to where it says "New customer."

2. Enter the same email you used to set up your subscription.

3. Create a password.

4. You will receive a confirmation email right away.

5. Once registered, login here or click on the person icon on the top right of any page. Your suscription and account are now linked and you may make changes to your account.


Having trouble? Reach out to our awesome support team at hello@getjoni.com.

How do I update the billing on my subscription?

Can I track my shipment?

Why did I receive a partial order?

Where are joni products manufactured?

What are joni pads made out of?

Why do you use bamboo vs organic cotton for your pads?

What does "biodegradable" mean when it comes to joni pads?

Can you put your used pads & tampons in the compost?

Why don’t joni tampons have an applicator?

What absorbency of tampon should I use?

What are joni tampons made of?

Who do you donate products to?

Who started joni and where did the name come from?

What is your return policy?