Victoria International Airport (YYJ)

How the joni® Model V Dispenser Improves Operation and Passenger Experience at Victoria International Airport (YYJ)

Profile

The Challenge

At Victoria International Airport (YYJ), a top-ranked travel hub known for its exceptional passenger experience, innovation isn't just a buzzword—it's a business necessity. Handling 1.68 million passengers annually, YYJ's core mission is to retain and grow its passenger traffic in a competitive market.

To YYJ, every detail matters, from the moment a traveler arrives to the moment they depart. They knew that to maintain their stellar reputation and attract new routes, they had to create a seamless, hassle-free experience in every part of the airport—including the washrooms.

Elevating Operations and Passenger Experience

Before partnering with joni®, YYJ faced several challenges that impacted both their operational efficiency and the overall passenger experience:

• Passenger Retention: As the second-largest airport in British Columbia, YYJ competes with Vancouver International Airport (YVR) for regional passengers. Attracting and keeping travelers is key to securing new airline routes and generating essential revenue. A smooth, reliable washroom experience is an important part of that passenger journey.

• Outdated Infrastructure: The airport's existing menstrual care dispensers were unreliable, prone to jamming, and required frequent, time-consuming maintenance. This not only created frustration for travelers but also increased labour costs for the airport's operations team.

• Waste Management: The old dispensers relied on excess packaging, contributing to over 50kg of plastic and packaging waste each year. YYJ was looking for a solution that aligned with its sustainability goals.

• Strict Security Requirements: As a critical piece of public infrastructure, the airport required any new technology to meet its rigorous cybersecurity protocols. The IT team needed to ensure that any new IoT-enabled dispensers would integrate seamlessly and securely into their network.

The Solution: The joni® Model V Dispenser

YYJ chose to install eight joni® Model V dispensers in its washrooms, replacing the outdated, unreliable units. The joni® team worked closely with YYJ's IT department to ensure the new dispensers not only met their operational needs but also satisfied their strict cybersecurity requirements.

"At joni, we believe everyone deserves reliable and dignified access to menstrual products. We're proud to partner with Victoria International Airport to bring a professional, jam-free, and secure solution that enhances their world-class passenger experience."

The Impact: Measurable Results and a Better Travel Experience

The integration of the joni® Model V dispensers has delivered significant, quantifiable benefits for YYJ:

⊳ Enhancing the Passenger Journey

With the Model V, passengers at YYJ now have guaranteed access to reliable menstrual products, eliminating the frustration of dealing with empty or jammed dispensers. This small but critical detail ensures a positive and consistent experience for all travelers, reinforcing YYJ's reputation as a top-tier airport.

⊳ Improving Operational Efficiency and Sustainability

The Model V’s dual power options (battery or hardwire) mean the dispensers stay operational even during power outages. This minimizes maintenance calls and ensures a consistently positive washroom experience. Furthermore, the efficient design of the Model V has helped YYJ reduce its plastic and packaging waste by nearly 50kg per year, supporting the airport’s commitment to sustainability. The airport's product restocking cost for the eight dispensers is now less than $200 per month, a tangible reduction in operational spending.

⊳ Meeting Uncompromising Cybersecurity Standards

YYJ's IT team was confident in the joni® solution. The Model V's security features include:

• Canadian Data Hosting: User data is securely hosted in Canada on a trusted Digital Oceans server.

• Network Isolation: The dispensers operate on a dedicated wireless network, preventing any communication with other devices and protecting the airport's broader network.

• Secure Connection: The devices are configured to connect to specific, pre-approved IP addresses, and joni® works with clients to share this information as needed, adding an extra layer of protection.

By working together, YYJ and joni® were able to meet and exceed security standards, proving that advanced technology can be both secure and user-friendly.

The Future

The partnership between YYJ and joni® demonstrates that investing in thoughtful, inclusive amenities is a powerful way to boost passenger satisfaction and operational efficiency. By providing a reliable, modern, and sustainable solution, joni® has helped Victoria International Airport continue to be a leader in the travel industry and an airport passengers love to fly through.